Working with Us
Citizens Advice Milton Keynes recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds regardless of their race, gender, age, sexual orientation, or disability.
Working with us offers a unique challenge and a chance to understand many of the problems faced by people living in your community.
We are here to help local people in Milton Keynes with almost any problem you could think of and we are the only advice agency that can deal with such a wide range of complex issues and help people to take difficult and often life changing decisions.
All the advice we give is independent and often very detailed, and to ensure this, we hold the Advice Quality Standard (AQS) certificate meaning the help we give to people is of a high standard.
The training we provide is comprehensive and challenging but you will be the type of person that is determined and enjoys learning quickly.
These days, people’s problems are complex and can require huge amounts of dedication to bring a positive outcome. We expect a lot from our employees therefore we place a huge emphasis on work/life balance, and we will always try to be flexible in supporting you to achieve it.
Please read the following before you make an application
- Early closing– Some of our vacancies receive very high numbers of applications and we may close the vacancy early when we have reached a sufficient number of applicants. You are advised to submit your application as early as possible.
- Our application form should take around 45 mins to complete – there is no timer on the form so if it takes you longer than that please don’t worry.
- Unfortunately, we do not have the facility for you to save the application and return to it later. For a preview of the application form and the questions we will ask , you can click here to see a PDF version of the form.
- Applications must be submitted in full, especially those mandatory parts of the form marked with a red star.
- Please note that Section 6 of this Application ‘Tell us about you’ will ask you for more information about your experience, knowledge, skills and abilities. In this part of the form , there is a word limit for each of the responses you can give us. To help you prepare, please click here to take you to the PDF version. You can use this to draft your answers before copying them into the online application.
- Please take time to complete the Diversity Monitoring form at the start of the application, this will help us to understand any additional support needs you might have as part of the recruitment process.
- Please take time to read the Guidance Notes for Applicants.
- If you decide it is not the right time to apply for a paid position, why not look at some of our voluntary roles
Please scroll down to see our current vacancies
Jobs
| Role: | Team Manager – Works for Us Project |
| Contract: | 18 Month Fixed Term |
| Hours: | 28 hours per week (4 days per week) |
| Location: | Acorn House
361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
| Salary: | Salary Band 3
£21,000 per annum Actual £27,000 per annum FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
Following the incorporation of the Works for Us charity into Citizens Advice Milton Keynes, we’re looking for an experienced Team Manager to oversee delivery of our new employability, training, and advice service.
The Works for Us project provides free training, careers guidance and support for local people in and around Milton Keynes. Getting back into paid work or progressing your career can be difficult, and our team is there to help and guide people to get to where they want to be.
A well organized and adaptable manager, you will ensure the efficient and effective delivery of a reliable, high quality, multi-channel service. You’ll be adept at managing fast changing priorities and drive improvements and performance where required.
You will manage a small team of skilled and dedicated caseworkers, guidance officers and tutors all working to help people overcome their personal challenges and provide them with tailored careers training and practical advice to boost their confidence and give learn new skills.
You will also have experience of monitoring and evaluating training activities and practices to ensure we continue to meet the needs of local people, including the most vulnerable in society.
This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.
Applicants need to be:
- Computer-literate, although training on our case recording systems will be given.
- Confident and have some experience of using telephony and video call systems.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from home or a remote location if required.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Wednesday 22 September 2021 12:00 Noon |
| Interviews: | w/c 27 September 2021 |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
