Working with Us

Citizens Advice Milton Keynes recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds regardless of their race, gender, age, sexual orientation, or disability.

Working with us offers a unique challenge and a chance to understand many of the problems faced by people living in your community.

We are here to help local people in Milton Keynes with almost any problem you could think of and we are the only advice agency that can deal with such a wide range of complex issues and help people to take difficult and often life changing decisions.

All the advice we give is independent and often very detailed, and to ensure this, we hold the Advice Quality Standard (AQS) certificate meaning the help we give to people is of a high standard.

The training we provide is comprehensive and challenging but you will be the type of person that is determined and enjoys learning quickly.

These days, people’s problems are complex and can require huge amounts of dedication to bring a positive outcome. We expect a lot from our employees therefore we place a huge emphasis on work/life balance, and we will always try to be flexible in supporting you to achieve it.

Please read the following before you make an application

Early closing– Some of our vacancies receive very high numbers of applications and we may close the vacancy early when we have reached a sufficient number of applicants. You are advised to submit your application as early as possible.
Our application form should take around 45 mins to complete – there is no timer on the form so if it takes you longer than that please don’t worry.
Unfortunately, we do not have the facility for you to save the application and return to it later. For a preview of the application form and the questions we will ask , you can click here to see a PDF version of the form.
Applications must be submitted in full, especially those mandatory parts of the form marked with a red star.
Please note that Section 6 of this Application ‘Tell us about you’ will ask you for more information about your experience, knowledge, skills and abilities. In this part of the form , there is a word limit for each of the responses you can give us. To help you prepare, please click here to take you to the PDF version. You can use this to draft your answers before copying them into the online application.
Please take time to complete the Diversity Monitoring form at the start of the application, this will help us to understand any additional support needs you might have as part of the recruitment process.
Please take time to read the Guidance Notes for Applicants.
If you decide it is not the right time to apply for a paid position, why not look at some of our voluntary roles

Please scroll down to see our current vacancies

Jobs

Administrator (HIDDEN)

Role:	Administrator
Contract:	12 Month Fixed Term
Hours:	21.6 hours per week
Location:	TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 6) £18,410 per annum FTE £11,046 Actual

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

Computer-literate, although training on our case recording systems will be given.
Confident and have some experience of using telephony and video call systems.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from home or a remote location if required.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Thursday 27^th May 2021 12:00pm
Interviews:	w/c 7^th June 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Caseworker (HIDDEN)

Role:	Outreach Caseworker
Contract:	12 Month Fixed Term
Hours:	36 hours per week – Monday to Friday
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 5) £20,265 per annum

We are looking for an enthusiastic, reliable and confident person to join our Casework Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

Applicants need to be –

Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community based locations.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Monday 14 June 2021 at 12 noon
Interviews:	w/c Monday 21 June 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Triage and Referrals Officer (TRO) (HIDDEN)

Role:	Triage and Referrals Officer (TRO)
Contract:	12 Month Fixed Term
Hours:	16 hours per week – Monday to Friday
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 5) £9,006.67 per annum Actual £20,265 per annum FTE

Applicants need to be –

Computer-literate, although training on our case recording systems will be given.
Confident and have some experience of using telephony and video call systems.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from home or a remote location if required.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Thursday 27^th May 2021 12:00pm
Interviews:	w/c 7^th June 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Senior Caseworker (HIDDEN)

Role:	Senior Caseworker
Contract:	12 Month Fixed Term
Hours:	36 hours per week – Monday to Friday
Location:	TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 4) £22,408 per annum

We are looking for an enthusiastic, reliable and confident person to join our Housing and Homelessness Project Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Senior Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

Applicants need to be –

Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community based locations.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Tuesday 17 November 2020 at 5pm
Interviews:	w/c Monday 23 November 2020
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Senior Money Adviser (HIDDEN)

Role:	Senior Money Adviser
Contract:	12 Month Fixed Term
Hours:	36 hours per week – Monday to Friday
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 4) £22,408 per annum

We have an excellent opportunity for an experienced, highly motivated Money Adviser to join our well established Casework Team. The focus of this post is to support our money advice casework service to clients across the borough of Milton Keynes.

You will need to have a minimum 12 months’ knowledge and experience of providing money advice casework including dealing with multiple debt, housing issues and income maximisation. You will have recent experience of working for a debt advice agency, either voluntary or statutory, and you will be able to provide debt advice to our clients, exploring relevant debt options, negotiating with creditors, progressing casework and keeping accurate case records.

Ideally, you will also have some experience of providing training and coaching to colleagues.

Applicants need to be –

Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

The successful candidate will be expected to maintain a minimum number of CPD points as part of their development and undertake accredited money advice training.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Closing date:	Friday 18 December 2020 at 5pm
Interviews:	TBC
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Working with Us

Jobs

Administrator (HIDDEN)

Caseworker (HIDDEN)

Triage and Referrals Officer (TRO) (HIDDEN)

Senior Caseworker (HIDDEN)

Senior Money Adviser (HIDDEN)

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