Working with Us
Citizens Advice Milton Keynes recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds regardless of their race, gender, age, sexual orientation, or disability.
Working with us offers a unique challenge and a chance to understand many of the problems faced by people living in your community.
We are here to help local people in Milton Keynes with almost any problem you could think of and we are the only advice agency that can deal with such a wide range of complex issues and help people to take difficult and often life changing decisions.
All the advice we give is independent and often very detailed, and to ensure this, we hold the Advice Quality Standard (AQS) certificate meaning the help we give to people is of a high standard.
The training we provide is comprehensive and challenging but you will be the type of person that is determined and enjoys learning quickly.
These days, people’s problems are complex and can require huge amounts of dedication to bring a positive outcome. We expect a lot from our employees therefore we place a huge emphasis on work/life balance, and we will always try to be flexible in supporting you to achieve it.
Please read the following before you make an application
- Early closing– Some of our vacancies receive very high numbers of applications and we may close the vacancy early when we have reached a sufficient number of applicants. You are advised to submit your application as early as possible.
- Our application form should take around 45 mins to complete – there is no timer on the form so if it takes you longer than that please don’t worry.
- Unfortunately, we do not have the facility for you to save the application and return to it later. For a preview of the application form and the questions we will ask , you can click here to see a PDF version of the form.
- Applications must be submitted in full, especially those mandatory parts of the form marked with a red star.
- Please note that Section 6 of this Application ‘Tell us about you’ will ask you for more information about your experience, knowledge, skills and abilities. In this part of the form , there is a word limit for each of the responses you can give us. To help you prepare, please click here to take you to the PDF version. You can use this to draft your answers before copying them into the online application.
- Please take time to complete the Diversity Monitoring form at the start of the application, this will help us to understand any additional support needs you might have as part of the recruitment process.
- Please take time to read the Guidance Notes for Applicants.
- If you decide it is not the right time to apply for a paid position, why not look at some of our voluntary roles
Please scroll down to see our current vacancies
Jobs
Role: | Training, Volunteering, and Systems Manager |
Contract: | Permanent |
Hours: | 36 hours per week (Monday to Friday) |
Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
Salary: |
Salary Band 3 |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are seeking a dedicated and dynamic individual to join our Senior Management Team and oversee the core elements of our volunteering programme, and our Learning and Development strategy, as well as deliver in-house training, and provide first-line support to staff, trustees, and volunteers on our major operational systems.
This is a challenging role with a high level of accountability. Reporting to our Director, you will manage a demanding and varied workload , supporting staff and volunteers at every stage of their personal and professional development. The ideal candidate will have:
- A strong foundation knowledge of our various advice areas (competence in these subjects is desirable, but full and ongoing training will be provided).
- Excellent computer literacy (training on our local systems will be given).
- Confidence in working to performance targets.
- Excellent written and verbal communication skills, essential for providing exceptional customer service with a non-judgemental approach.
- The ability to work independently, sometimes remotely, and from various community-based locations.
All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice Milton Keynes and its subsidiary – Works for Us.
Applicants need to –
- Have some experience in training and development roles.
- Be skilled in volunteer management, including recruitment, welfare, and disciplinary actions.
- Be capable of drafting and implementing strategic plans.
- Possess strong IT skills with the ability to coach others on key systems.
- Possess excellent communication, negotiation, and interpersonal skills.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
We are committed to supporting the professional development of our staff. Full and ongoing training will be provided to support successful candidates.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
If you are passionate about helping others and have the skills and experience required for this challenging role, we would love to hear from you.
Closing Date: | Wednesday 7th August 2024 at 5pm |
Interviews: | Week commencing 12th August 2024 Please note interviews will be held face to face in Acorn House, Milton Keynes |
Job Description: | Click here to view the full Job Description |
To Apply: | Please click here to complete the online application form. |