Working with Us

Role:	Administrator
Contract:	12 Month Fixed Term
Hours:	21.6 hours per week
Location:	TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 6) £18,410 per annum FTE £11,046 Actual

 

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from home or a remote location if required.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Thursday 27th May 2021 12:00pm
Interviews:	w/c 7th June 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Role:	Triage and Referrals Officer (TRO)
Contract:	12 Month Fixed Term
Hours:	16 hours per week – Monday to Friday
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 5) £9,006.67 per annum Actual £20,265 per annum FTE

 

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from home or a remote location if required.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

 

Closing date:	Thursday 27th May 2021 12:00pm
Interviews:	w/c 7th June 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Role:	Senior Caseworker
Contract:	12 Month Fixed Term
Hours:	36 hours per week – Monday to Friday
Location:	TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 4) £22,408 per annum

 

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

 

We are looking for an enthusiastic, reliable and confident person to join our Housing and Homelessness Project Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Senior Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject.  This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

 

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

 

Applicants need to be –

 

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community based locations.

 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

 

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

 

Closing date:	Tuesday 17 November 2020 at 5pm
Interviews:	w/c Monday 23 November 2020
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Role:	Senior Money Adviser
Contract:	12 Month Fixed Term
Hours:	36 hours per week – Monday to Friday
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	(Salary Band 4) £22,408 per annum

 

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

 

We have an excellent opportunity for an experienced, highly motivated Money Adviser to join our well established Casework Team. The focus of this post is to support our money advice casework service to clients across the borough of Milton Keynes.

 

You will need to have a minimum 12 months’ knowledge and experience of providing money advice casework including dealing with multiple debt, housing issues and income maximisation. You will have recent experience of working for a debt advice agency, either voluntary or statutory, and you will be able to provide debt advice to our clients, exploring relevant debt options, negotiating with creditors, progressing casework and keeping accurate case records.

 

Ideally, you will also have some experience of providing training and coaching to colleagues.

 

Applicants need to be –

 

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

 

The successful candidate will be expected to maintain a minimum number of CPD points as part of their development and undertake accredited money advice training.

 

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

 

Closing date:	Friday 18 December 2020 at 5pm
Interviews:	TBC
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.

Role:	Team Manager – Works for Us Project
Contract:	18 Month Fixed Term
Hours:	28 hours per week (4 days per week)
Location:	Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
Salary:	Salary Band 3 £21,000 per annum Actual £27,000 per annum FTE

 

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

 

Following the incorporation of the Works for Us charity into Citizens Advice Milton Keynes, we’re looking for an experienced Team Manager to oversee delivery of our new employability, training, and advice service.

 

The Works for Us project provides free training, careers guidance and support for local people in and around Milton Keynes.  Getting back into paid work or progressing your career can be difficult, and our team is there to help and guide people to get to where they want to be.

 

A well organized and adaptable manager, you will ensure the efficient and effective delivery of a reliable, high quality, multi-channel service. You’ll be adept at managing fast changing priorities and drive improvements and performance where required.

 

You will manage a small team of skilled and dedicated caseworkers, guidance officers and tutors all working to help people overcome their personal challenges and provide them with tailored careers training and practical advice to boost their confidence and give learn new skills.

 

You will also have experience of monitoring and evaluating training activities and practices to ensure we continue to meet the needs of local people, including the most vulnerable in society.

 

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be:

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from home or a remote location if required.

 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

 

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date:	Wednesday 22 September 2021 12:00 Noon
Interviews:	w/c 27 September 2021
Job Description:	Click here to view the full Job Description
To Apply:	Please click here to complete the online application form.