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  • Home
  • Get Help
    • Visit Us
    • Telephone Advice
    • Email Advice
    • Online Advice
    • Outreach Locations
    • Help to Claim
    • Other Advice Services
    • Digital Skills Service
    • Mediation
    • Homelessness Prevention
    • ISAP
  • Get Involved
    • Support Us
    • Volunteers
    • Working with Us
  • Research & Campaigns
  • About Us
    • Our Partners
    • Annual Reports
  • Contact Us
    • Complaints
    • Referral Service

    Home > Contact Us > Complaints

  • Complaints

    We are sorry you have felt the need to complain but by letting us know when you are unhappy gives us the opportunity to put matters right for you and improve our service for all our clients.

    No matter how you choose to get in touch with us, a member of staff will listen to your complaint and advise you on the next steps. You can use the form below to submit your feedback to us and a member of our team will get in touch with you as soon as possible.

    To help us resolve your complaint, we will need the following from you:

    • Your name and address
    • A description of your issue
    • What you would like us to do to put things right
    • A contact telephone number and the best time for us to contact you

    Online

    You may prefer to use our online form to make your complaint, please give us as much relevant information as you can. We will respond to your complaint within 5 days.

    First
    Last
    Address *
    Address
    City
    County
    Postcode
    Is it OK for us to leave a voice message on this number? *
    Sending

    By phone

    Many of our clients find the quickest and easiest way to sort things out is to pick up the phone, please call 01908 609072.

    Write to us

    Please feel free to write us a letter about your issue. Remember to factor the postal service into our response time. Please mark your envelope clearly as a complaint, mark it as private and confidential and address it to:

    Director
    Acorn House
    361 Midsummer Boulevard
    Milton Keynes
    MK9 3HP

    What we will do

    We will respond to your complaint within 5 working days. When our investigation and complaints process has been completed, if you remain unsatisfied with the way we have handled your complaint you have the option of having your complaint reviewed by our head office within 20 days of our decision.

    Please write directly to:

    Chief Executive Citizens Advice
    3rd Floor North
    200 Aldersgate
    London
    EC1A 4HD

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© Citizens Advice Milton Keynes
Registered office: Acorn House, 361 Midsummer Boulevard, Milton Keynes, MK9 3HP | Registered company number: 2265182
Charity registration number: 800012 | Authorised & regulated by the Financial Conduct Authority FRN: 617670 | Web design by Moocow Media
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