Telephone Advice
Advice over the phone
You can contact our local advice line on the number below.
0808 278 7991
The service operates at the following times:
- Monday: 10:00 – 16:00
- Tuesday: 10:00 – 16:00
- Wednesday: 10:00 – 16:00
- Thursday: 10:00 – 16:00
- Friday: 10:00 – 16:00
Calls to this number are free. Calls may be recorded for training and monitoring purposes.
Depending on your issue we may be able to help you during your first call. If the problem is more complicated, we will take some background details about your case and arrange for an adviser to call you back for a telephone appointment.
The line does get extremely busy. If you can’t get through first time, you can also TEXT the word ADVICE to 88008 and we’ll aim to call you back within 3 working days. Standard network charges apply.
- Please note that if we call you back, our number will show as withheld.
- If we don’t reach you on the first call, we’ll try a couple more times.
- If you don’t reply, or you haven’t given us permission to leave a message, our staff will move on to take other calls and you will need to call us back when you’re available.
You can also get advice by using our email advice form or online.
If you have problem relating to Universal Credit (UC) or need help making an initial claim of UC , then you might like to call our Help to Claim service on:
0800 144 8444
If you need help with a ‘consumer problem’ , i.e. you are dissatisfied with goods or services you’ve bought, then you may wish to ring our Consumer Helpline for advice on:
