Email Advice

The Citizens Advice website has online help on a wide variety of subjects.

If you are unable to find the information you require through their online service then you can contact us by using the form below.

Important Information

Our email service has changed, we recognise that it can be hard for you to contact us if it isn’t within our opening hours. We have now opened our email service out of hours.

If you would like to email us for advice, please email us between 17:00-09:00 Monday to Friday. Please note that you are only able to email us between these times.

Please include as much detail as you can within the email, if you query relates to debt, please call us as we are unable to help with debt over email.

If you contact us for email advice and you haven’t received a reply please check your junk email.

If you wish to contact us during opening hours, please contact us by phone on 0808 278 7991 this number is a freephone number.

We also provide a Digital Drop in which can be accessed on our website this currently operates Monday-Thursday 10am to 3pm.

We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone us.

We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account.

Although we aim to provide appropriate advice in our first response, on some occasions we may ask you to visit or telephone us so we can collect further information before providing any advice.

Advice Enquiry Form

When we record and use your personal information we: only access it when we have a good reason; only share it when it is necessary and relevant; and we don't sell it to commercial organisations. We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you would like more information about how we use your data.

Your Name *

First

Name

Last

Address

Address

Address

Address

City

City

County

County

Postcode

Postcode

Email Address *

Enter Email

Confirm Email Address *

Confirm Email

Telephone Number *

Date of Birth

What is your enquiry about * Debt Employment Housing Benefits Consumer Immigration Family & Relationships Neighbourhood Mediation Pensions Other What is your enquiry about

Details of your enquiry *

Please give as much information as possible including relevant dates etc

May we phone you to ask for more info *

Yes

No

If you are unable to answer, do we have your consent to leave a voicemail? *

Yes

No

We need your consent to record and use your special category personal data

We need your explicit consent to use some information including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to

• Give you advice
• Help us gather data to improve our service
• Support our research in a way that you can’t be identified

We’ll make sure all your information is kept safe in our secure case management system.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

I consent to you holding information on my (please tick all those that you agree to): *

Ethnicity

Health Condition

Religion

Sexual Orientation

Trade Union Membership

None of the above

By ticking this, you confirm you have read and agree to Citizens Advice Milton Keynes’ Privacy Policy *

I have read and agree to Citizens Advice Milton Keynes' Privacy Policy

If you are human, leave this field blank.