Citizens Advice

Click here to meet with one of our Advisors online using our new Digital Drop In Service
Open Monday-Thursday 10am to 3pm

Call our Adviceline on Freephone 0808 278 7991
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  • Home
  • Get Help
    • Video Consultation
    • Telephone Advice
    • Email Advice
    • Online Advice
    • Advice on Prescription
    • Outreach Locations
    • Help to Claim
    • Help for people with cancer
    • Other Advice Services
    • Digital Skills Service
    • Homelessness Prevention
    • Help for Paradigm Housing tenants
    • Employment Support
  • Get Involved
    • Support Us
    • Volunteers
    • Working with Us
  • Research & Campaigns
  • About Us
    • Our Partners
    • Annual Reports
  • Contact Us
    • Complaints
    • Referral Service

    Home > Get Help > Email Advice

  • Email Advice

    The Citizens Advice website has online help on a wide variety of subjects.

    If you are unable to find the information you require through their online service then you can contact us by using the form below.

    Important Information

    Our email service has changed, we recognise that it can be hard for you to contact us if it isn’t within our opening hours. We have now opened our email service out of hours.

    If you would like to email us for advice, please email us between 17:00-09:00 Monday to Friday. Please note that you are only able to email us between these times.

    Please include as much detail as you can within the email, if you query relates to debt, please call us as we are unable to help with debt over email.

    If you contact us for email advice and you haven’t received a reply please check your junk email.

    If you wish to contact us during opening hours, please contact us by phone on 0808 278 7991 this number is a freephone number.

    We also provide a Digital Drop in which can be accessed on our website this currently operates Monday-Thursday 10am to 3pm.

    We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone us.

    We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account.

    Although we aim to provide appropriate advice in our first response, on some occasions we may ask you to visit or telephone us so we can collect further information before providing any advice.

    Advice Enquiry Form

    When we record and use your personal information we: only access it when we have a good reason; only share it when it is necessary and relevant; and we don't sell it to commercial organisations. We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you would like more information about how we use your data.

    First
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    Enter Email
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    Please give as much information as possible including relevant dates etc
    If you are unable to answer, do we have your consent to leave a voicemail? *

    We need your consent to record and use your special category personal data

    We need your explicit consent to use some information including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

    If you agree, we’ll use this information, which is known as ‘special category personal data’ to

    • Give you advice
    • Help us gather data to improve our service
    • Support our research in a way that you can’t be identified

    We’ll make sure all your information is kept safe in our secure case management system.

    By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

    I consent to you holding information on my (please tick all those that you agree to): *
    By ticking this, you confirm you have read and agree to Citizens Advice Milton Keynes’ Privacy Policy *
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© Citizens Advice Milton Keynes
Registered office: Acorn House, 361 Midsummer Boulevard, Milton Keynes, MK9 3HP | Registered company number: 2265182
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