Volunteers
Thank you for your interest in volunteering with Citizens Advice Milton Keynes.
Volunteering can be hugely rewarding! If you’d like to boost your CV and enhance your skills for life and work or you are simply looking to help people from your community, then you should consider volunteering for us.
We are one of a network of over 250 bureaux across England and Wales. You may even have visited us for advice – over 40% of the population has!
We have a variety of roles to suit your skills, experience and interests and we are proud of the fact that our volunteers come from many different backgrounds and walks of life.
We are looking for people who:
- Can commit to a minimum of 8 hours a week
- Volunteer for at least 6 months
- Are up for a challenge and enjoy helping people
- Are good communicators and listeners
- Are non judgmental
- Have a good standard of written and spoken English and do basic maths
We are also interested in hearing from anybody who speaks a second language fluently or has a qualification in British Sign Language (BSL).
Please note that applicants should be at least 18 years of age.
Note for Applicants : Solicitor Training after 1st September 2021
We sometimes receive applications for volunteer roles, from people who are undertaking legal training, to become solicitors.
If this applies to you , please take note of the following information.
Individuals who started their training to be a solicitor after 1st September 2021 are subject to a different qualification system than those who started training to become solicitors before this date.
- They must complete a certain amount of Qualifying Work Experience (QWE), as part of this process and this must be confirmed by a solicitor.
- QWE must be grounded in legal work, whereas working/volunteering in a non-legal role in an organisation is unlikely to be considered as appropriate QWE.
- We do not employ any trained solicitors at Citizens Advice Milton Keynes and do not give in depth legal advice.
This means that volunteering at CAMK is unlikely to be classed as QWE.
For further help , please refer to the QWE guidance notes and videos on the Solicitors Regulation Authority website :
SRA | Solicitors Regulation Authority | Solicitors Regulation Authority
Current Volunteer Roles
What will you do?
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, by video, face to face, or online to explore what problems they have come for help with
- find information about the clients’ problems and help them to understand their options
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems’ that are common, or are unfair, and write a short report about the problem for our research and campaigns officer
Some examples of what you could do:
- help client with problems at work to understand their employment rights.
- explore what benefits a client is entitled to and help them to complete a benefit application form.
- help a client who has problems with their landlord to understand their housing rights
What’s in it for you?
- make a real difference to people’s lives
- learn about a range of issues such as benefits, employment and housing.
- build on valuable skills such as communication, listening and problem solving, and increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community
And we will reimburse expenses too.
No prior experience is necessary in these areas as you will receive full training.
How much time do you need to give?
Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.
We can be flexible so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Contact details
Email: guidance.tutor@mkcab.org.uk
What will you do?
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, by video, face to face, or online to explore what problems they’ve come for help with
- find information about the clients’ problems and help them to understand their options
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems’ that are common, or are unfair and report these to our research and campaign officer.
Some examples of what you could do:
- find the information online that explains how to apply for the Blue badge Scheme in a client’s local area and explain it to them
- identify what steps a client can take to resolve their problem with a second hand car
- help a client find and understand what steps they can take to get their tenancy deposit back once they have left a rented property.
What’s in it for you?
- make a real difference to people’s lives
- learn about a range of issues such as benefits, debt, employment and housing
- build on valuable skills such as communication, listening and analysing
- increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good listening skills
- have excellent verbal and written communication skills
- have good maths and IT skills
- be able to understand information and explain it to others
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 6 months.
We can be flexible so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Contact details
Email: guidance.tutor@mkcab.org.uk
What will you do?
As a Volunteer Receptionist, you will:
- Complete an introduction to Citizens Advice and training for your role
- Welcome clients, visitors and members of the public in a friendly and professional manner and ensure they feel comfortable whilst waiting, including offering seating or water where appropriate
- Be the first point of contact at our office, monitoring the entrance to ensure everyone is acknowledged, supported and directed appropriately
- Support members of the public who attend without appointments by providing information about Citizens Advice services, explaining available ways to access support, and signposting them to the most appropriate service where possible
- Maintain and develop the visitors’ log to support health and safety requirements
- Manage the lost property box
- Inform staff and volunteers when their appointments have arrived
- Provide parking permits for visitors where required
- Accept and sign for deliveries
- Ensure appointment rooms and interview booths are clean, tidy and ready for the next use
- Support the team with general administrative tasks such as filing, photocopying, calling clients, completing standard forms and other office-based duties, depending on your capacity
What’s in it for you?
- Make a real difference to people accessing support within their community
- Gain experience in client-facing and administrative duties within a professional advice environment
- Build valuable skills such as communication, organisation, problem solving and customer service
- Increase your employability and confidence
- Work with a range of different people, independently and as part of a team
- Explore opportunities to get involved in other volunteer roles across Advice, Campaigns, IT or Community Engagement
- Receive a full induction, ongoing support and training from a friendly team
- Have a positive impact in your community
- And we’ll reimburse expenses too
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- Be friendly and approachable
- Be non-judgemental and respect views, values and cultures that are different to your own
- Have good listening skills
- Have excellent verbal and written communication skills
- Have basic IT skills
- Be able to understand information and explain it clearly to others
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake training in your role
How much time do you need to give?
Ideally, we ask for around 6 hours per week, which can be over one day or spread over two days, for at least 6 months.
We can be flexible, so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from racially minoritised communities.
If you are interested in becoming a Volunteer Receptionist and would like to discuss flexibility around location, time, what you will do, and how we can support you, please contact us.
Contact details
Email: guidance.tutor@mkcab.org.uk
We are looking for enthusiastic and motivated people who would like to participate in campaigning against unfair policies of government, service providers and other bodies.
As one of our Research & Campaigns volunteers you will help us campaign on local and national issues.
Researchers are as vital to our organisation as any advice giving role. Without them we could not demonstrate the impact this important service has on the many thousands of people in Milton Keynes who use it every year
Main duties include:
- identify common, or unfair, problems that clients come for help about
- help to organise a campaign to influence change
- help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them
- help volunteers and staff in the local Citizens Advice understand the cause of the problem, how it affects clients, and what change would solve the problem (by talking to them, or writing a summary)
- Working with the co-ordinator to draft articles and press releases to highlight the work of the bureau to local media.
The ideal candidate will:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have excellent verbal and written communication skills
- have good IT skills
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
As a volunteer for the Research and Campaigns team you will be given a full induction into the bureau to help you learn about our systems and the service we offer to our clients. You will be able to make positive impact in your community and broader society. You will also learn about a range of areas such as benefits, debt, and housing, and how problems in these areas can affect clients. The best part is you will never be working alone – our research and campaign coordinator, supervisors, case workers and experienced volunteers are on hand to give you support and encouragement every step of the way
Works for Us is the employability, skills and training arm of Citizens Advice Milton Keynes.
Every year, this part of our service helps hundreds of local people to get back into work or progress with finding new roles and take a different direction in their careers.
You can find out more about the work we do in this specialist part of our organisation here – www.worksforus.org.uk
Purpose of Role
- Provide clients with advice and guidance to enhance their confidence, motivation, and skills for returning to work.
- Offer one-on-one CV and interview guidance to support job searching efforts.
- Discuss and refer clients to comprehensive employment and digital skills training.
Role Description
As a Volunteer Mentor, you will:
- Assist clients in reviewing and editing their CVs, either individually or in group sessions if confident.
- Share your professional knowledge and experience to support beginners and those less confident in preparing for work.
- Assess clients’ digital confidence and identify areas for development.
- Evaluate clients’ situations to determine if they are facing hardship or missing opportunities due to digital exclusion (e.g., benefits and job applications). Refer them to our Digital Program when needed or citizen advice service.
- Record interactions and notes in the database using a laptop.
- Communicate regularly with the Works for Us Team Leader via Teams and email and attend training sessions and team meetings.
- Provide support with interview coaching and CV review.
- Signpost clients to partner organisations for additional support.
- Alert the Management team to any equipment, network, or internet issues if simple fixes are not found
Skills and knowledge required
- A basic understanding of digital applications and PC software
- People skills and reliability
- Respect for confidentiality.
- Ability to take part in introduction training on CV’s, interview coaching and job searching skills.
- A willingness to engage the public and work with an outreach centre.
- A willingness to follow ways of working and to work as a team.
When/Where required
- Monday – Thursdays 9am – 3pm
- 4-hour sessions minimum per week
- Carry out induction and training on CV, interview coaching and resources available.
- Working at Outreaches across Milton Keynes alongside digital tutor
- Option and support to complete a level 2 IAG qualification.
- (Main Office) Skills Centre, The Centre MK, Silbury Boulevard, MK9 3BE / 8b Clarendon Drive , Wymbush , Milton Keynes , MK8 8ED
Contact details
Madina Sharpe
Email: guidance.tutor@mkcab.org.uk
What will you do?
- Help clients who are not confident find and use online solutions
- Offer one-to-one support in learning new digital skills and/or developing existing digital skills
- Support the Digital Skills Lead/Officer with course delivery
- Assist clients in finding online information and help with online form filling (no advice involved)
- Review someone’s current digital confidence and help identify areas for development
- Review a client’s situation and understand if they may be encountering hardship and missing out on opportunities due to digital exclusion (for example benefits and job applications)
- Share your digital skills to help beginners and less confident people make use of online tools
- Offer support through basic coaching in areas of development from beginner level using online learning courses
- Develop someone’s understanding of data protection and the importance of online security
- Give guidance on health and safety when using IT equipment
- Signpost to partner organisations who may be able to offer further support
- Alert the location supervisor of any faults or issues with equipment, network or internet connections where a simple fix cannot be found
What’s in it for you?
- Learn and develop digital skills
- Gain experience supporting people to use online services
- Work with a range of different people, independently and in a team
- Have a positive impact in your community
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- A basic understanding of digital applications and PC software
- An awareness and understanding of AI and its applications
- People skills and reliability
- Respect for confidentiality
- A willingness to engage the public
- A willingness to follow ways of working and to work as a team
How much time do you need to give?
Ideally we ask for a minimum of 4 hours per week.
Monday – Thursdays 9am – 3pm
Where will you be based?
Skills Centre, The Centre MK, Silbury Boulevard, MK9 3BE
Training and development
- Citizens Advice Volunteer Induction
- GDPR training
- Digital Skills module training
- Further training opportunities will be available through Citizens Advice
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming a Digital Support Volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Contact details
Madina Sharpe
Email: guidance.tutor@mkcab.org.uk
Trustee Opportunities at Citizens Advice Milton Keynes
Thank you for your interest in joining our Board of Trustees.
We are particularly keen to hear from people with skills in the following areas:
- Marketing and Communications (especially with a focus on the Milton Keynes area)
- Finance
- Fundraising
- Digital strategy or tech innovation
If you’re passionate about making a difference and bring skills in these areas, we’d love to hear from you. Please click “Apply Now” (above) and complete the volunteer application form, indicating Trustee as your preferred role.
