Meet Ms V:
© www.imagesource.com – picture posed by model
She has a crumbling spine so she’s in constant pain and needs help with most things. Her partner is her carer. We helped Ms V to complete her renewal form for Disability Living Allowance – this helped make sure the award was confirmed at its highest level. We also found that Ms V’s partner is not receiving Carer’s allowance, so we helped him complete the application.
Meet Mrs N:
© Citizens Advice/Justin Piperger – picture posed by model
She and her children were living in a very damp flat. Two of her children had been in hospital because their asthma was affected by their poor living conditions. We wrote to the council on Mrs N’s behalf, asking for an inspection under the Health and Safety Rating Scheme. As a result the inspector made an order on the housing association to rectify the problem.