Receptionists

Do you like to make a good first impression? At the CAB we recognise that our clients might have a lot on their mind and the last thing they need is to feel uncomfortable when they visit us at the bureau. That’s why our reception staff are so important - both to our clients and to the organisation.

As a receptionist you will:

• Greet clients and make them feel comfortable
• Arrange appointments and handle internal and external phone calls
• Provide information to clients using our information system and online services
• Manage the waiting room
• Update and keep records using our database
• Carry out some general administrative duties as required.

Previous experience in a reception or customer service role would be desirable although not essential. All we ask is that you can:

• Be patient
• Be able to work in a team
• Be able to read and write English
• Be open minded and non judgemental
• Enjoy helping people
• Commit to a minimum of 8 hrs per week.

You'll be given a full induction into the bureau to help you learn about our systems and the service we offer to our clients and a structured training programme that will provide you with the skills you need to deliver a high standard of customer care. The best part is you'll never be working alone – our supervisors, experienced  volunteers and our guidance tutor are on hand to give you support and encouragement every step of the way.

If you are interested in joining an established and friendly team of staff and volunteers, who have been providing advice and support to the local community for over 30 years, then download/read the information pack and then complete an application form (both are PDF files).

The completed form should be posted or faxed to The Guidance Tutor at this address/fax number or you can email a scanned image of the completed form to guidance.tutor@mkcab.org.uk