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Hot Topics

Help for Students

My best friend at sixth form college has told me she might have to give up doing her A levels because of money problems at home.  Is there anything that could help her stay on? ...more

Mortgages - Exchange with Delayed Completion

I’m in deep trouble with my mortgage. Recently I saw an ad about exchange with delayed completion arrangements, which I thought could help, but my wife is worried it may cause us more problems than it solves. What should we do? ...more

Paying Energy Bills

I work in a low paid job and with the price of energy going up, I am really struggling to pay my fuel bills. What can I do? ...more

Returning Faulty Gifts

My mum bought me a jumper for Christmas but there is a hole in the seam. She will be upset if she finds out she got me a gift that’s faulty - can I take it back without her knowing? ...more

Minimum Wage

I heard on the radio that the minimum wage has gone up. Has it? and, if so, what is it now? What can I do if my boss doesn't pay me it? ...more

Energy Efficiency Grants

I’m looking for ways to cut my gas and electricity bills before the winter sets in, and I've heard there are government grants available to make your home more energy efficient. Do you have any details? ...more

Pet Retreat

Since the birth of our first child 6 months ago my partner has become very violent towards me. I am really worried about the safety of my daughter and have been in touch with a refuge who have offered me accommodation and help with leaving. But I don't want to leave my dog behind as I'm scared about what will happen to him. What can I do? ...more

Rogue Traders

My pensioner father recently had someone knock on his door saying they'd been doing work in the area and had spotted his roof needed repairing. This got Dad worried as he can't afford any major work, but I'm suspicious about the whole thing. What would you advise? ...more

Holiday Entitlement

I have worked in a bar full time for over a year and have only been allowed to take five days off so far. When I asked my boss if I could take two weeks holiday later in the year he refused, telling me I was only entitled to five days off a year. I'm sure this can’t be right, but I’m worried about losing my job if I kick up a fuss. Is there anything I can do? ...more

Consumer Credit Act

Last week I signed up for a loan but I've had second thoughts about it. Is it too late to stop the payments? ...more

Garage Repair Costs

I took my car into a local garage for some minor repairs and when I went to collect it they wanted to charge me much more than was originally agreed. They won't let me take my car away until I pay the full amount. What can I do? ...more

Mis-selling of PPI

I have heard a lot in the news lately about PPI and I think I may have been mis-sold one of these insurance policies when I took out a loan. What should I do now? ...more

Aims of the CAB Service

The CAB service aims:

  • to provide the advice people need for the problems they face
  • to improve the policies and practices that affect people's lives

Principles of the CAB service

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.